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Error Codes Reference

If, when performing an operation in Parallels Infrastructure Manager, you are presented with an unknown error code, refer to the following table:

Code

Problem

Reason

Solution

900

Any problem not specified in this table.

Unknown

Click the Actions Logs link in the Other group of options. On the Actions Logs screen click the Details link of the problem Container. In the pop-up window you will find the information on all the operations performed on this Container. Use these logs to single out an operation likely to be the source of the error.

1001

The password reminder is not available.

The mail relay server is not specified.

Log in to Parallels Infrastructure Manager as the administrator, go to the Hardware Node/Configuration/Email and Notifications screen and fill in the Relay Server IP Address field.

1002

The password reminder is not available.

Email notifications are disabled by the administrator.

Log in to Infrastructure Manager as the administrator, go to the Configuration Manager/Messaging screen, and select the Enable Email Notifications checkbox.

1003

A Container user cannot log in to Infrastructure Manager.

The communication with vzadmin/Authm is broken.

Log in to the Hardware Node as root and run the ./vzagent_ctl restart command.

1004

A user cannot log in to a Container via the Plesk control panel.

The communication with the Plesk control panel is broken.

Click the Plesk control panel link on the Container dashboard, the Services tab, to start the Plesk control panel in the Container.

1005

The password restoration is not available.

The communication with the Plesk control panel is broken.

Click the Plesk control panel link on the Container dashboard, the Services tab to start the Plesk control panel in the Container.

1100

Placing a request for a Container completed with an error.

VZA/mailc, a Infrastructure Manager component, returned an error when Infrastructure Manager tried to send an email notification

Most likely, the relay server IP address is wrong. In this case, you need to log in to Infrastructure Manager as the Hardware Node administrator, go to the Hardware Node/Configuration/Email and Notifications screen and edit the relay server IP address value. If it does not help, look at vzcp/vzagent.log and find the full error description received after the mailc/post/message command.

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