If, when performing an operation in Parallels Infrastructure Manager, you are presented with an unknown error code, refer to the following table:
Code |
Problem |
Reason |
Solution |
900 |
Any problem not specified in this table. |
Unknown |
Click the Actions Logs link in the Other group of options. On the Actions Logs screen click the Details link of the problem Container. In the pop-up window you will find the information on all the operations performed on this Container. Use these logs to single out an operation likely to be the source of the error. |
1001 |
The password reminder is not available. |
The mail relay server is not specified. |
Log in to Parallels Infrastructure Manager as the administrator, go to the Hardware Node/Configuration/Email and Notifications screen and fill in the Relay Server IP Address field. |
1002 |
The password reminder is not available. |
Email notifications are disabled by the administrator. |
Log in to Infrastructure Manager as the administrator, go to the Configuration Manager/Messaging screen, and select the Enable Email Notifications checkbox. |
1003 |
A Container user cannot log in to Infrastructure Manager. |
The communication with vzadmin/Authm is broken. |
Log in to the Hardware Node as root and run the ./vzagent_ctl restart command. |
1004 |
A user cannot log in to a Container via the Plesk control panel. |
The communication with the Plesk control panel is broken. |
Click the Plesk control panel link on the Container dashboard, the Services tab, to start the Plesk control panel in the Container. |
1005 |
The password restoration is not available. |
The communication with the Plesk control panel is broken. |
Click the Plesk control panel link on the Container dashboard, the Services tab to start the Plesk control panel in the Container. |
1100 |
Placing a request for a Container completed with an error. |
VZA/mailc, a Infrastructure Manager component, returned an error when Infrastructure Manager tried to send an email notification |
Most likely, the relay server IP address is wrong. In this case, you need to log in to Infrastructure Manager as the Hardware Node administrator, go to the Hardware Node/Configuration/Email and Notifications screen and edit the relay server IP address value. If it does not help, look at vzcp/vzagent.log and find the full error description received after the mailc/post/message command. |