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Specifying Contact Information and Problem Details

On the current step of the Report Problem wizard you are expected to provide your contact information and define the problem.

In the Your Contact Information group enter your name, e-mail address, and the name of your company into the corresponding fields. Make sure that you type a valid e-mail address; otherwise, the Parallels support team will not be able to contact you.

The Problem Details section is obligatory for filling in. First, select the Hardware Node with which you are experiencing troubles. In the Subject field, you have to specify what Virtuozzo problem you encountered. Additional information for facilitating the problem solution should be provided in the Problem Description field. If there is already an open support issue in the Parallels ticket reporting system, select the This ticket is based on the old one checkbox and provide the number of the ticket.

All the fields filled, you can click Report to forward the information to the technical support.

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