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Getting Report Status and Problem ID

After Parallels Infrastructure Manager has gathered all the necessary information and dispatched the report to the Parallels technical support team, the Report Problem page informs you of the process completion and the ID assigned to the problem reported. You can use this ID later on when contacting the Parallels support to uniquely identify your problem among the others.

Note: There may happen situations when, for some reason, the problem report cannot be automatically sent to the Parallels support (e.g. problems with the Internet connection). In this case the corresponding warning message will be displayed telling you the path to the file on the Node where the generated message is located. Please send this file manually to the support team to support@swsoft.com.

Click Close to get back to the Support dashboard when you have saved the problem ID.

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